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If you an issue with buying or selling on eBay UK, of course you want to contact them to discuss the issue. You can find contact information at the bottom of most help pages. Alternatively, use the Resolution Centre to start a conversation with the buyer or seller.
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If you have an issue with buying or selling on eBay UK, of course you want to contact them to discuss the issue. You can find contact information at the bottom of most help pages, which are the pages eBay has created to help you find answers to your questions and concerns. Alternatively, use the Resolution Centre to start a conversation with the buyer or seller.
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[[Category:Contacting Ebay]]
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[[Category:Contacting Ebay]]
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=== Chatting or Texting with eBay UK ===
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=== Chatting or Texting with eBay UK ===
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# Click on "Help and Contact" at the top of any eBay page. This will take you to the help center, where you can search for articles related to your issue. You may find the information you need without contacting eBay. You can also find the help center at http://bit.ly/2E99LH9.
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# Click on "Help and Contact" at the top of any eBay page. This will take you to the help center, where you can search for articles related to your issue. You may find the information you need without contacting eBay. You can also find the help center at http://bit.ly/2E99LH9.
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# Find and click on an article related to your issue. Search for
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# Find and click on an article related to your issue. Search for a topic about your issue at the top of the page. Put in keywords related to your problem such as "didn't receive item" or "hacked account." The page will bring up results for you to click on; select the most relevant one for your topic.<Ref>http://bit.ly/2WRPpcI>
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# Navigate to the bottom of the page to click "Call us" or "Chat with us." At the bottom of most pages, you'll find a way to contact eBay UK. Select "Call us" or "Chat with us"
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#* The reason you need to click on a topic is because the contact information is always listed at the bottom of specific help pages.
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# Navigate to the bottom of the page to click "Call us" or "Chat with us." At the bottom of most pages, you'll find a way to contact eBay UK near the bottom. Select "Call us" to talk to a representative or "Chat with us" to type to a representative. You'll be redirected to a page where you can sign into your account if you haven't signed in already.<Ref>http://bit.ly/2EfQX91>
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#* You'll need your username and password to sign in.
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#* You'll need your username and password to sign in.
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# Talk with the eBay representative. If you selected "Call us," the call will be made over the internet. Make sure you have
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# Talk with the eBay representative. If you selected "Call us," the call will be made over the internet. Typically, your put in a queue until a representative is available. Make sure you have a microphone on your computer to make this call. For "Chat with us," you can chat by typing your question to a representative.
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=== Using the Resolution Centre ===
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=== Using the Resolution Centre ===
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# Hit the "Continue" button to sign in. To open the case with the Resolution Centre, you need to be signed into your account. If you're not already, the page will redirect to a sign in page when you hit the "Continue" button.<ref>http://bit.ly/2WMd7qI>
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# Hit the "Continue" button to sign in. To open the case with the Resolution Centre, you need to be signed into your account. If you're not already, the page will redirect to a sign in page when you hit the "Continue" button.<ref>http://bit.ly/2WMd7qI>
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#* You'll need your eBay username and password to sign into your account.
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#* You'll need your eBay username and password to sign into your account.
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# Select the item you want to open a case on. The Resolution Centre will show you your recently purchased items. Click the one you are having an issue with, and then choose "Open case." That will open a case on this purchase between you and the seller.<Ref>http://bit.ly/2WMd7qI>
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# Select the item you want to open a case on. The Resolution Centre will show you your recently purchased or sold items. Click the one you are having an issue with, and then choose "Open case." That will open a case on this purchase between you and the seller or buyer.<Ref>http://bit.ly/2WMd7qI>
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# Describe your issue and hit submit. On the next page, you can tell eBay and the seller what your problem is with the item. Try to provide as much detail as you can to give
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# Describe your issue and hit submit. On the next page, you can tell eBay and the seller or buyer what your problem is with the item. Try to provide as much detail as you can to give them a chance to resolve the issue to your satisfaction.<ReF>http://bit.ly/2WMd7qI>
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#* For instance, if the item is not how you expected it, be as specific as possible. You might write, "The item was supposed to be a bronze pendant with 2 women holding hands. I received a silver pendant with a single woman sitting down."
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#* For instance, if the item is not how you expected it, be as specific as possible. You might write, "The item was supposed to be a bronze pendant with 2 women holding hands. I received a silver pendant with a single woman sitting down."
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# Wait for a response from the person and eBay. You should get a response quickly from the buyer or seller, so check back from time to time. If the person doesn't respond
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# Wait for a response from the person and eBay. You should get a response quickly from the buyer or seller through the Resolution Centre, so check back from time to time. If the person doesn't respond within 8 days, then eBay will take over and help resolve the issue. Under the Resolution Centre, select "Escalate the case to Customer Support" to ask eBay to take over the case.<ref>http://bit.ly/2WMd7qI>
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# Expect a resolution within 30 days. The case will automatically close within 30 days if eBay hasn't heard from you, so make sure to keep checking back in. You should receive a refund or a new item as a buyer, depending on your issue.<ref>http://bit.ly/2WMd7qI>
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# Expect a resolution within 30 days. The case will automatically close within 30 days if eBay hasn't heard from you, so make sure to keep checking back in to the Resolution Centre; if nothing has happened within a few days, hit the button to contact eBay again. You should receive a refund or a new item as a buyer, depending on your issue.<ref>http://bit.ly/2WMd7qI>
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== Tips ==
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== Tips ==
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from wikiHow - Recent Changes [en] http://bit.ly/2EqhMYv
via IFTTT
