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=== Preparing ===
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=== Preparing ===
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# Open the Shipt Shopper app. The Shipt Shopper app is green and has a green bag outlined in a white border with the Shipt spaceship inside a circle on the front. On an iPhone, this will be titled just "Shopper" beneath it.
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# Open the Shipt Shopper app. The Shipt Shopper app is green and has a green bag outlined in a white border with the Shipt spaceship inside a circle on the front. On an iPhone, this will be titled just "Shopper" beneath it.
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# Select your [[Select a Different Metro Location on Shipt Shopper|Metro]] that best matches the area you'll be able to
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# Select your [[Select a Different Metro Location on Shipt Shopper|Metro]] that best matches the area you'll be able to shop and deliver from. Find one near you where you can deliver from a Target. You can always change it if you have multiple areas near you.
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#* To deliver from Target, you want to ensure that your Metro's [[Find the List of Stores Available in a Metro on Shipt Shopper|store list]] has at least one Target on this list.
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#* To deliver from Target, you want to ensure that your Metro's [[Find the List of Stores Available in a Metro on Shipt Shopper|store list]] has at least one Target on this list.
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# Wait for an order. Shipt orders tend to be found using one of two methods. If you tap the button in the menu bar, you'll see two choices: and . Although Your Offered Orders will change only if you are on the Shipt schedule, Metro Open Orders will change as people place orders well in advance. If and when it changes from zero to one order or more, you may proceed.
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# Wait for an order. Shipt orders tend to be found using one of two methods. If you tap the button in the menu bar, you'll see two choices: and . Although Your Offered Orders will change only if you are on the Shipt schedule, Metro Open Orders will change as people place orders well in advance. If and when it changes from zero to one order or more, you may proceed.
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#* Shipt will still take into consideration your current distance from the store, but orders on a schedule will be given to all Shoppers who've selected that timeslot and you may not be the closest one to the store.
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#* Shipt will still take into consideration your current distance from the store, but orders on a schedule will be given to all Shoppers who've selected that timeslot and you may not be the closest one to the store.
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# Claim the order. Look for the Target bullseye in the top left corner of the claim area. Review the store address (if there's more than one store in your Metro), as well as how many items there are in the order and the estimated time shopping. You can tap there, or you can tap and look in the bottom right corner for your delivery address and tap on the secondary screen.
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# Claim the order. Look for the Target bullseye in the top left corner of the claim area. Review the store address (if there's more than one store in your Metro), as well as how many items there are in the order and the estimated time shopping. You can tap there, or you can tap and look in the bottom right corner for your delivery address and tap on the secondary screen.
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#* Wait for an order that says it's coming from that Metro's Target store. You may want to double check which store Shipt is referencing, in case there's more than one in the zone. With Shipt, you don't want to shop at another Target, even if there is another Target closer to the customer. Shipt gives you exact aisles that correspond to the store listed onscreen and already knows how many of each product
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#* Wait for an order that says it's coming from that Metro's Target store. You may want to double-check which store Shipt is referencing, in case there's more than the one location in the zone. With Shipt, you don't want to shop at another Target, even if there is another Target closer to the customer. Shipt gives you exact aisles that correspond to the store listed onscreen and already knows how many of each product is located at this store, so substituting a different store isn't a good idea.
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# Tell Shipt whether or not you'd like to review the order. When the dialog box saying "Get ready to shop. You've successfully claimed the order. Would you like to review your order details?" comes up, tap either the green button or the white button.
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# Tell Shipt whether or not you'd like to review the order. When the dialog box saying "Get ready to shop. You've successfully claimed the order. Would you like to review your order details?" comes up, tap either the green button or the white button.
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#* If you later want to review the order, go into the order and tap the line to review this same list.
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#* If you later want to review the order, go into the order and tap the line to review this same list.
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#* If you look on the shelf and notice that there aren't enough items available, use the customer's Substitution Preferences to decide what to do.
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#* If you look on the shelf and notice that there aren't enough items available, use the customer's Substitution Preferences to decide what to do.
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# Use the button to mark an item as Not Found. Then follow the process that Shipt lays out, according to the Substitute preferences for this customer. If the customer has chosen "Contact Me," you will find a contact messaging cloud button to the right of the customer's initials and full first name and last initial line. Otherwise, you'll have two other choices. "Substitute" will allow you to manually find an item on the shelf and use this as a Substitute or Not Found to completely say it's not in that store. The "Mark Not Found" looks like a circle with an x inside it, or tap the "Substitute" button that looks like a set of left and right arrows pointing in opposite directions inside the dialog box that comes up.
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# Use the button to mark an item as Not Found. Then follow the process that Shipt lays out, according to the Substitute preferences for this customer. If the customer has chosen "Contact Me," you will find a contact messaging cloud button to the right of the customer's initials and full first name and last initial line. Otherwise, you'll have two other choices. "Substitute" will allow you to manually find an item on the shelf and use this as a Substitute or Not Found to completely say it's not in that store. The "Mark Not Found" looks like a circle with an x inside it, or tap the "Substitute" button that looks like a set of left and right arrows pointing in opposite directions inside the dialog box that comes up.
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#* With Substitutions, use the Scan Item tool at first to see if you can save yourself a few steps. However, if you can't , you will either need to type into the Search box the item you found, or tap the "Sub with Custom Item" and type the entire products details as you found the item on the shelf. Tap the item in the list, verify the quantity and tap "Add to Cart" from the bottom of the screen.
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#* With Substitutions, use the Scan Item tool at first to see if you can save yourself a few steps. However, if you can't, you will either need to type into the Search box the item you found, or tap the "Sub with Custom Item" and type the entire products details as you found the item on the shelf. Tap the item in the list, verify the quantity and tap "Add to Cart" from the bottom of the screen.
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#** Either way, try to always shoot for a direct 1:1 match as to quantity, unless the quantity is much bigger (more than 3x as big) than the customer wanted.
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#** Either way, try to always shoot for a direct 1:1 match as to the quantity, unless the quantity is much bigger (more than 3x as big) than the customer wanted.
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#* If you can't find an item after looking, locate a Target Team Member. If you can't find a Team member, pick up a red phone, press 1, and one will meet you there within 60-75 seconds.
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#* If you can't find an item after looking, locate a Target Team Member. If you can't find a Team member, pick up a red phone, press 1, and one will meet you there within 60-75 seconds.
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# Force a barcode if it is correct but Shipt thinks isn't. When the "Potential mismatch" screen comes up saying "Matching Failed" and "Potential mismatch. Scan again or manually verify the item you found matches the requested one below", force match it by tapping
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# Force a barcode if it is correct but Shipt thinks isn't. When the "Potential mismatch" screen comes up saying "Matching Failed" and "Potential mismatch. Scan again or manually verify the item you found matches the requested one below", force match it by tapping if you can verify that these items are the same. However, if they aren't, find the correct item and tap .
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#* You may close the box by tapping the in the top right corner of the box and come back to it later.
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#* You may close the box by tapping the in the top right corner of the box and come back to it later.
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# Add products to the order if the customer texts you with other additional items they want. You may want to add these other found items to the Cart. Just tap the plus sign at the top right corner of the Shopping List and fill out the form, including the quantity and price.
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# Add products to the order if the customer texts you with other additional items they want. You may want to add these other found items to the Cart. Just tap the plus sign at the top right corner of the Shopping List and fill out the form, including the quantity and price.
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# Tap at the bottom of your screen once Shipt tells you that you've found everything ("Shopping complete!").
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# Tap at the bottom of your screen once Shipt tells you that you've found everything ("Shopping complete!").
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#* Bring up your products in your cart to the checkout lanes. If the store has self-checkouts, you can use those. Otherwise, you can have any Target register employee ring the order up.
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#* Bring up your products in your cart to the checkout lanes. If the store has self-checkouts, you can use those. Otherwise, you can have any Target register employee ring the order up.
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#* If you are at a self-checkout, don't worry. There will be someone nearby whom you can ask for help
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#* If you are at a self-checkout, don't worry. There will be someone nearby whom you can ask for help if needed.
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=== Checking Out ===
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=== Checking Out ===
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# Ring up the tax exemption barcode, either before (self-checkout) or after (Team Member) the products have been rung up. If the barcode doesn't scan, tap the button and the Team Member must manually enter your Shopper ID found on the resultant page (or have the self-checkout helper around to get you into the employee menu to enter the Tax Exempt barcode for you).
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# Ring up the tax exemption barcode, either before (self-checkout) or after (Team Member) the products have been rung up. If the barcode doesn't scan, tap the button and the Team Member must manually enter your Shopper ID found on the resultant page (or have the self-checkout helper around to get you into the employee menu to enter the Tax Exempt barcode for you).
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# Sign Target's attestation - saying that you won't try to re-sell the items to other places. Hand this slip over to the checkout employee or other Target Team Member, then tap the button onscreen.
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# Sign Target's attestation - saying that you won't try to re-sell the items to other places. Hand this slip over to the checkout employee or other Target Team Member, then tap the button onscreen.
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# Tap the "Scanning receipt number" box (found just to the right of the text entry box) to enter the receipt number into the form. Either capture the barcode when the checkout "dings" you, or enter the receipt number by number from the line beginning with "REC#" (towards the bottom just above the survey). Enter it up until it reaches before VCD. Then tap the button.
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# Tap the "Scanning receipt number" box (found just to the right of the text entry box) to enter the receipt number into the form. Either capture the barcode when the checkout "dings" you, or enter the receipt number by number from the line beginning with "REC#" (towards the bottom just above the survey). Enter it up until it reaches before VCD. Then tap the button.
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# Capture your entire receipt. If the Target receipt is too long to fit into the box, you may need to cut the receipt in half or lay the receipt on the table and photograph it from high above. The survey portion doesn't need to be captured, but if it fits, let it go. Tap the button and take a photo. Double check that it's legible and in focus; then tap option.
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# Capture your entire receipt. If the Target receipt is too long to fit into the box, you may need to cut the receipt in half or lay the receipt on the table and photograph it from high above. The survey portion doesn't need to be captured, but if it fits, let it go. Tap the button and take a photo. Double-check that it's legible and in focus; then tap option.
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# Wait for the photo to process and get added to the screen. Then tap .
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# Wait for the photo to process and get added to the screen. Then tap .
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# Confirm the order total. Double check that the total matches that of the receipt, and tap the circle button next to this total then tap the button at the bottom of the screen. If it doesn't match what was really paid, tap the "Enter Manually" button found just beneath this and fill out the information.
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# Confirm the order total. Double-check that the total matches that of the receipt, and tap the circle button next to this total then tap the button at the bottom of the screen. If it doesn't match what was really paid, tap the "Enter Manually" button found just beneath this and fill out the information.
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#* If you had to tap "Enter Manually", you will have to type the
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#* If you had to tap "Enter Manually", you will have to type the value found on the Total line of the receipt into the box, and if you want to get back to the quick final total, Shipt Shopper won't let you. You can back out (all the way out to the order screen) and you will still get nowhere.
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#* Wait for the order to process after performing this step. For a few moments, your screen will show you a giant "We are processing the order. This can take a moment, so hold tight!" banner, and you must wait.
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#* Wait for the order to process after performing this step. For a few moments, your screen will show you a giant "We are processing the order. This can take a moment, so hold tight!" banner, and you must wait.
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# Confirm that the order was approved using the button that appears in the success dialog box onscreen. If it doesn't approve, contact Shipt Shopper Support immediately and ask for details and help.
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# Confirm that the order was approved using the button that appears in the success dialog box onscreen. If it doesn't approve, contact Shipt Shopper Support immediately and ask for details and help.
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