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#Encourage continuous feedback. Rather than making your feedback session a one time event, make sure that your employees know that feedback is always welcome. Ask for feedback on everyday work habits, such as how a presentation went, as well as big issues such as decisions on a merger.[[Image:Delegate-Step-2-Version-2.jpg|center]]
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#Encourage continuous feedback. Rather than making your feedback session a one time event, make sure that your employees know that feedback is always welcome. Ask for feedback on everyday work habits, such as how a presentation went, as well as big issues such as decisions on a merger.[[Image:Delegate-Step-2-Version-2.jpg|center]]
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===Receiving Employee Feedback===
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===Receiving Employee Feedback===
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#Accept all feedback without judgement. Give a neutral reaction to all feedback so that you don't inadvertently direct the employee on what they say. If you disagree with what they are saying, take notes and repeat back what they are saying to let them know that you hear them. If you're really excited about a piece of feedback, stay calm and encourage them to share more of what they think. [[Image:Delegate-Step-13.jpg|center]]
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#Accept all feedback without judgement. Give a neutral reaction to all feedback so that you don't inadvertently direct the employee on what they say. If you disagree with what they are saying, take notes and repeat back what they are saying to let them know that you hear them. If you're really excited about a piece of feedback, stay calm and encourage them to share more of what they think. [[Image:Delegate-Step-13.jpg|center]]
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#Do not become defensive. When someone criticizes you, it's tempting to defend yourself, especially if you think they're wrong. However, any defensiveness on your side will cause the employee to stop talking. They will also likely share their experience with others, who are also likely to hold in their opinions.[[Image:Delegate-Step-1-Version-2.jpg|center]]
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#Do not become defensive. When someone criticizes you, it's tempting to defend yourself, especially if you think they're wrong. However, any defensiveness on your side will cause the employee to stop talking. They will also likely share their experience with others, who are also likely to hold in their opinions.[[Image:Delegate-Step-1-Version-2.jpg|center]]
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#*Take a deep breath before responding.
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#*Take a deep breath before responding.
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