Reverted edits by 58.172.32.133 (Talk); changed back to last version by Seymour Edits
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There are two types of suspension for Xbox Live: one is for violation of code of conduct,<ref> https://ift.tt/2OYPIR1> and the other one is a problem with your payment option. Keep reading for instructions on getting things sorted so you can get your account running again.
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[[Category:Xbox Live]]
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== Steps ==
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#Error messages. If your account has been suspended, you may see one of these messages when you sign in to Xbox Live:[[Image:Find Out Why You Were Suspended on Xbox Live Step 1.jpg|center]]
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#*"Your account has been suspended due to a problem with your payment option."
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#*"This console has been banned for violations of the Terms of Use."
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#Verify that the credit card you use for your Xbox account is valid and up-to-date. Your account might have been suspended because of an outstanding balance.[[Image:Find Out Why You Were Suspended on Xbox Live Step 2.jpg|center]]
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#Call Xbox Customer Support for an explanation of your suspension and how to get it lifted.[[Image:Find Out Why You Were Suspended on Xbox Live Step 3.jpg|center]]
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#Check your inbox for an email from Xbox regarding your suspension.[[Image:Find Out Why You Were Suspended on Xbox Live Step 4.jpg|center]]
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#Visit the Xbox support forums. In the "My LIVE account was suspended" section you can describe your issue and receive a response from an Xbox representative.<ref> https://support.microsoft.com/en-us/help/4026773/xbox-learn-why-your-account-was-banned-or-suspended-from-xbox-live</ref>[[Image:Find Out Why You Were Suspended on Xbox Live Step 5.jpg|center]]
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== Video ==
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== Tips ==
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*When stating your issue on the forums do not lie about your situation, the enforcement officers know what you did wrong.
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*When contacting Customer Support, have your credentials ready so the Tech Support rep can assist you quickly and transfer you to the Billing Department if they need to.
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*Using discretion when choosing a Gamer Tag can help you avoid suspension. Read the [https://ift.tt/2UV8HzV Xbox Live Code of Conduct] for more information on actions that could lead to suspension.
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*Make sure your console is connected to the Internet just in case you and the Tech Support will need to access Xbox Live.
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== Related wikiHows ==
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*[[Play on Xbox Live]]
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*[[Trash Talk on Xbox Live]]
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*[[Connect to Xbox Live Using the Wireless Networking Adapter]]
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==References==
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from wikiHow - Recent Changes [en] https://ift.tt/3bGgkjo
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